Terms of Service

Updated October 5, 2020 

Below are terms of use (the “Terms”) governing the Services provided by KINTO™ a trademark of Toyota Motor Credit Corporation (“KINTO” or "Kinto", "us", "we", or "our") to its drivers, couriers, partner transportation companies, and any other persons that use vehicles on the KINTO service under license (collectively “Drivers,” or individually “you”). Your access and use of the vehicles and Services (collectively, “Services”) on KINTO constitutes your agreement to be bound by these Terms as a Driver. This establishes a contractual relationship between us and you as a Driver. As a Driver, you are considered a client and not an employee, contractor, sub-contractor, or special employee of the vehicle owner or KINTO. Furthermore, you are determined to not have any employment status of any kind with the vehicle owner or its affiliates, partners, agents or vendors, nor that of KINTO, or any of KINTO's partners, agents or vendors. If you do not agree to these Terms, you may not access or use the Services, as updated from time to time in accordance with the Amendments section below. 



The Services constitute use of us or our affiliates’, partners’, or licensors’ vehicles, as well as the following “Applications”: accessories, telematics, safety, security or other technology platforms, and web or mobile applications which enable users to arrange, schedule and rent transportation and/or logistics services, gain access to vehicles, and operate them. 



Drivers may reserve the Services via KINTO’s reservation system. Reservations will be made on an as-available, first-come basis, and we do not guarantee the availability of the Services at any particular time. The length of each term of use of the Services will be agreed to on a per drive basis via our reservation system. We reserve the right to change or cancel the Services at any time with or without notice. Reservations may be made no earlier than seven days in advance. We may set time limits to a continuous reservation of our Service, regardless of vehicle availability in the reservation system. 



Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to: (i) access and use vehicles; (ii) access and use the Applications on your personal device solely in connection with your use of the Services; and (iii) access and use any content, information and related materials that may be made available to you through the Services by us, in each case solely for your use in conjunction with ride sharing, ride hailing, delivery, personal use, or any other service approved by us. Any rights not expressly granted herein are reserved by us or our affiliates, partners, or licensors. This license is restricted to the state in which the vehicles are stationed.  


Authorized Drivers. 

Only you may drive your vehicle during your reservation. 



The Services, underlying assets, and all rights therein are and shall remain Company property or the property of our licensors. Neither these Terms nor your use of the Services convey or grant to you any rights: (i) in or related to the Services except for the limited license granted above; or (ii) to use or reference in any manner our names, logos, product and service names, trademarks or services marks or those of our licensors. 


User Accounts. 

In order to use most aspects of the Services, you must be registered for and maintain an active personal user account ("Account"). You must be at least 21 years of age to obtain an Account. Account registration may require you to submit to us or to our administrative partners certain personal information, such as your name, address, mobile phone number, date of birth, and copy of your valid driver license, as well as at least one valid payment method (such as a credit card from an accepted payment partner). You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired payment method on file, may result in your inability to access and use the Services or our termination of this Agreement with you. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by us in writing, you may only possess one Account. 


Billing & Payment. 

When you make a reservation in our reservation system for hourly rental, KINTO or its administrative partner will authorize your payment card by placing a hold on the funds for an amount equal to the estimated price for use of the Services. Upon completion of your reservation, we will take payment for the actual services rendered, which may differ from the estimated price.  When you make a reservation in our reservation system for weekly rental, KINTO or its administrative partner will authorize your payment card by charging the full rental amount plus taxes at time of reservation.  KINTO accepts payment via credit or debit card. Prepaid cards are not accepted. You will receive an invoice and confirmation of your payment electronically via the KINTO mobile app. You are responsible for ensuring your ability to pay the actual amount due. 


Hourly reservation billing starts at the earlier of scheduled or actual start time. Hourly reservation billing ends at the later of i) when the vehicle is returned to its assigned location and the reservation is ended, ii) two hours before the scheduled end of the reservation, or iii) two hours after start time.  A reservation that is made and never activated will be billed for the full reservation unless the Driver cancels it. 


Application fees are non-refundable in all cases, regardless of the outcome of an applicant's background check.  


Pricing Structure. 

Pricing for access to KINTO’s Services includes the costs of maintenance and insurance. For plan details please see the KINTO website at kinto-us.com or offer to you. We reserve the right to amend rates, rate structures, terms and credits at any time. 


Driving and Criminal Record Requirements. 

We obtain a Motor Vehicle Report (MVR) for every applicant and perform a criminal background check for every ride sharing and ride hailing applicant. In order to qualify for the Service, each applicant must have a motor vehicle history that meets the following specifications: 

  • Drivers must be at least 21 years old 

  • Drivers must be able to legally drive in the state of use with an active in-state license 

  • No more than two moving violations in the past three years (ex. accidents, traffic light violations) 

  • No more than two cell phone or distracted driving violations in past three years 

  • No more than one moving violation and one accident in the past three years 

  • No more than two accidents in the past three years 

  • No major moving violations in the past three years (ex. driving on a suspended license, reckless driving) 

  • No DUI or other drug-related driving violations in the past seven years 

  • No more than three total violations in the past three years 


Ride sharing and ride hailing applicants must also meet the following specifications:

  • No criminal convictions in the last seven years for any of the following: 

  • Driving-related convictions 

  • Violent crime 

  • Felony offense 

  • Drug-related offense 

  • Sexual offense 

  • Theft or property damage offense 

  • Other violations will be evaluated at our sole discretion 


We reserve the right to conduct a review of all Drivers’ records to ensure compliance with the above rules. We reserve the right to revoke a Driver’s driving privileges at any time for any reason not limited to those listed above. 


On-Demand Authorization. 

When using the vehicle for rideshare, driver must be authorized to provide services on an approved ride-sharing, ride-hailing, or delivery service. Approved on-demand services include Amazon Flex, Caviar, DoorDash, HopSkipDrive, Instacart, Lyft, Postmates, Grubhub/Seamless, Uber/UberEats, and Via. You must first receive written approval from us before operating on a service other than those listed in this paragraph. 


Driver’s License. 

Drivers must carry a valid driver’s license and insurance card during every trip. An individualized insurance card for each vehicle is provided to you upon sign-up, and these copies should be stored digitally in the case of a vehicle issue. Driving eligibility is conditional on your possession of a valid driver’s license. If your license is suspended, withdrawn, or expired, for any reason, your right to drive a vehicle expires immediately. You must immediately inform us of any suspension, withdrawal, or expiration of your driver’s license. Drivers must report any changes in contact information (e.g. addresses or phone numbers) to us immediately. 



We require owners of vehicles on KINTO to provide liability insurance, which covers damages up to $30,000 in bodily injury per person, $60,000 bodily injury each accident, and $25,000 property damage each accident in the event of an at-fault accident. This insurance does not cover the cost of your own medical expenses in the event of an accident – to ensure you are covered in the event of this situation, please consult your personal medical policy and/or personal auto insurance policy. 


We expect you to drive and treat the vehicles with the utmost care. We reserve the right to suspend your driving privileges and access to the vehicles if we determine, in our sole discretion, that you are not taking appropriate care when driving vehicles on the KINTO service or using other Company assets. 


In instances where you are operating the vehicle illegally (suspended license, under the influence, etc.), in a manner not allowed by these Terms of Service, or with negligence, you will bear the full cost of damage to vehicles on the KINTO service as well as any damage to third parties not covered by the vehicle’s insurance policy. 


If you are involved in an incident with a vehicle, a damage fee of up to $1,000 may apply. A damage fee may apply, but is not limited to, dents, scratches, collisions, flat tires, windshield cracks, dead batteries, engine problems, vandalism, theft, other Company or partner property, third party damages and, in some cases, third party personal injuries. In the event of a collision or other incident where additional investigation is required, we will charge the Driver $1,000 at the start of the investigation process. At that time, the Driver’s account will be temporarily disabled pending investigation. Once the investigation is complete, the Driver will be reinstated at our sole discretion. If the cost of repair is less than $1,000, the Driver will be refunded any remaining balance from the damage fee. 

In cases of theft or loss, a Driver may be held responsible for the entire cost of recovery or replacement. Drivers are not responsible for normal wear and tear on the vehicle. 


Before each reservation, we ask you to check the car inside and out and report any damage to us. This ensures that you will not be held responsible for damage that may have happened before your reservation. 



  • Smoking is prohibited in all vehicles. 

  • Due to allergies and sanitary concerns, pets with the exception of service animals are only allowed in locked pet carriers while in the vehicles. 


Vehicles on the KINTO service may not be used: 

  • By anyone who is not a valid Driver in good standing with us. 

  • For purposes other than personal transportation or on-demand work with approved ride sharing, ride hailing, delivery or other partner transportation companies. 

  • For any illegal purpose or in any illegal manner. 

  • For the purpose of towing, pushing, or propelling any trailer or any other vehicle. 

  • While the Driver is under the influence of any intoxicating substance. 

  • In any race, test, or competition. 

  • In a careless, reckless or negligent manner. 

  • If it has been obtained from us by fraud or misrepresentation. 

  • Other than on paved roads. 

  • When it has been loaded beyond its rated capacity or with more passengers than the vehicle has seat belts. 

  • Unless a reservation has been made. 


Checking Your Car Before Departure. 

Before using a KINTO vehicle, you are required to check the vehicle for any mechanical or physical defects. If you notice damage, you must report it by emailing us at support@kinto-us.com before the start of your reservation. When reporting damage to us, please be sure to note the assigned vehicle number. If you forget to notify us and the next driver reports the damage, we may hold you financially responsible for the damage. You must also check to make sure that the following items are present in the vehicle and inform us if any of them are missing: 


  • Insurance and registration 

  • Operator’s manual 

  • Emergency service information 

  • Garage Pass (if applicable) 


You may not drive if the insurance or registration are missing! (Please note: if a vehicle is newly acquired, its registration may be affixed to the windshield.) 


Car Care. 

Our operations partners regularly clean and maintain all of its vehicles. Drivers are expected to return a vehicle in the same condition they found it. Here are the main categories for which drivers are responsible: 

  • Fuel: Drivers are responsible for fueling the car while in use and returning the vehicle at the level you started with. We will make every effort to ensure the vehicle is at full fuel at the start of every reservation, however if the vehicle is not at  full fuel level at the start of your reservation, please contact customer support. Any fraudulent credit request will be grounds for dismissal from our Services and be grounds for us to take legal action against the fraudulent party. 

  • Cleanliness: Drivers must maintain a clean vehicle during use and return the vehicle as clean as they found it. 


Returning the vehicle. 

You must properly return your vehicle to its assigned location by the end of your reservation period. Proper return means that: 

  • The interior of the vehicle, including the rear where your passengers have been, is clean and you have taken all of your personal belongings. 

  • Please ensure that the gasoline tank is full. If a Driver does not return a vehicle with full fuel, a fee will apply. 

  • You have notified KINTO staff of any new damage to the vehicle. 

  • The vehicle’s windows are rolled up tightly, all of the vehicle’s documentation is in the glove box, the vehicle is entirely contained within its reserved parking spot and properly locked. If a vehicle or other Company or partner property are not properly secured, a fee will apply. 

  • The vehicle’s reservation is terminated via the Driver’s mobile application. If the vehicle is not returned by the end of your shift and we have not received communication from you sufficiently explaining the situation, we will consider the vehicle stolen and may take action to recover the vehicle and any balance due. 


Please perform all of the above steps even if another driver is waiting for the vehicle. It is your responsibility to ensure the safe return of the vehicle. You are not allowed to return the vehicle to a location other than its assigned location without permission of KINTO staff. If you fail to return the vehicle by your drop-off time as stated in your reservation, and you have not contacted us, we reserve the right to call or text your listed phone number. If you fail to return the vehicle to its assigned location, you may be charged for the total costs of recovering the vehicle, including but not limited to labor and towing costs. If you cannot be contacted, the vehicle may be reported to the police as missing and you will be charged all associated fees. 



KINTO offers 24-hour emergency assistance for situations requiring immediate attention. Please contact us immediately in the following situations: 

  • You show up for your reservation and the vehicle is not in its assigned location. 

  • The vehicle won’t start. 

  • You are unable to park the vehicle in the correct location. 

  • You are running late and unable to extend your reservation because another driver has reserved the vehicle after you. 

  • The vehicle is displaying a warning light or has a mechanical issue. 

  • You need roadside assistance, such as a flat tire or dead battery. 


For all other issues, please text the Driver Services line during normal business hours at 629-20-KINTO. 



Traffic and Parking Tickets. 

If you get a traffic or parking ticket or toll violation while using a KINTO vehicle, it is your responsibility to notify us and pay it promptly. If we or our administrative partner receives a citation incurred during your driver session, we will charge you to recover the amount and assess a processing fee. If you intend to contest the ticket, you must respond to us within 7 days of your citation notification and continue to provide notification of contest status. We will charge you for the amount of the citation immediately and refund the charge only upon proof of successful contest.  


Towing and Impoundment. 

If a vehicle is towed during your driver session, contact KINTO immediately. You will be assessed any costs associated with returning the vehicle to its lot. 


Maintenance and Emergency Repairs. 

Drivers are required to heed any warning lights on the dashboard of the vehicle and contact KINTO immediately. Failure to acknowledge warning lights or noises from the vehicle may result in fees for negligence. 24-hour emergency roadside assistance is available for emergencies. 


Breakdowns, Accidents, and Damage. 

Any accident or damage in connection with the vehicle you are using must be immediately reported to KINTO and, if appropriate, to the police. You are obliged to secure evidence from any available witnesses, and to provide us with a written description of the accident and the damage incurred. After an accident you may only continue your trip with the explicit permission of KINTO staff. In case of a hit and run, you must obtain a police report. You agree to provide us and any other claims adjustment service with the findings of any report or any notice relating to a claim or a lawsuit against us or any of our partners regarding any accident involving a vehicle used in the KINTO Service. You agree to cooperate fully with us in the investigation and defense of any such claim or lawsuit. If for some reason the vehicle owner’s insurance policy does not apply (for example only, because you have driven while intoxicated) you may be liable for the entire cost of vehicle repair or replacement and claims made by third parties. You may be held responsible for any damage occurring to the vehicle or claims made against the Service’s parties for damages resulting from your use of the vehicle. You are responsible for any damage caused to any of KINTO’s in-vehicle systems or hardware resulting from use or tampering. 


Fees and Penalties. 

Fees may be applied to your account for the following reasons or any violations of these Terms: 


Damage Fee 

Up to $1,000 


Late Payment 



Vehicle returned with less than full tank of fuel but greater than 50% 



Vehicle returned with less than ½ tank of fuel



Returned vehicle late 

For hourly rentals, $25/hr for any portion of an hour up to 3 hours

For weekly rentals, $25/hr for any portion of an hour up to 4 hours, with a max late return fee of $100/day 


Cancellation later than 24 hours before reservation start 

For hourly rentals, lesser of 4 hours or full reservation fee

For weekly rentals, $50



Full reservation fee 


Early return 

For hourly rentals, return up to 2 hours early without charge; 2 hour minimum

For weekly rentals, there will be no refund


Failure to properly secure the vehicle 



Leaving vehicle dirty 



Professional detailing required (eg. smoke) 



Unauthorized driver 

$250 + suspension from Service 


Citation processing fee 



Vehicle abandoned or returned to the wrong location 

$100 + all costs related to recovery 


Missing parking pass or phone holder 



We reserve the right to terminate the license granted hereunder and your ability to use the Services at any time for any of the above violations, for any other violation of these Terms, or for any other reason, whether or not outlined in these Terms, in our sole and absolute discretion. We may also at any time without notice temporarily suspend an individual Driver’s permission to drive any or all vehicles available on the KINTO Service. 


In addition to the fees and penalties above, we reserve the right to repossess a vehicle at any time, without notice, if we determine that it was used in violation of applicable law or these Terms. 


See Discussion of Community Rules & Associated Fees for a description of fees you may incur from use of vehicles that impacts other users. 

Discussion of Community Rules & Associated Fees/Credits. 


Late fees. 

Returning a vehicle late or blocking a vehicle that you are not using impacts your fellow members’ access to KINTO. In order to limit the impact of late returns, you should: 

  • Attempt to extend your reservation to if you expect to be late. 

  • Contact us to communicate a late return. 

  • Reservations must be cancelled 24 hours in advance to avoid late fees 


Cleaning Policy. 

Please check the vehicle cleanliness, including the back seat, and do what you can to remove trash and leave the car better than you found it for the next Driver. If you anticipate a problem, please contact KINTO ahead of time. If the next driver provides photos that demonstrate a negligent condition, you will be charged a cleaning fee. Things to be tolerant of: remnants of sand, light smudges, etc. 

If there are cleaning emergencies that make the vehicle unusable, please contact KINTO immediately and we can help you handle the situation. If significant cleaning by a professional is required, you may be assessed a cleaning fee. In cases that involve the actions of a rideshare passenger, you may qualify for reimbursement from your on-demand service provider. 


Smoking in a vehicle is strictly prohibited. You are responsible to ensure that no one smokes in the vehicle while it is in your possession. If you return a vehicle that smells like smoke, you will be assessed a fee. Smoking could result in termination of the license granted hereunder and your loss of access to our Services. 


Liens and Impoundment. 

If the vehicle is towed and/or impounded during your reservation, you are responsible for recovering the vehicle and you agree to pay any costs arising from the vehicle being towed and impounded, as well as any late or loss-of-use fees that are incurred. If KINTO is involved in recovering a towed or impounded vehicle, we will assess a fee in addition to any costs associated with vehicle recovery. 


Automatic Suspension. 
Your permission to drive on the KINTO service is automatically suspended if you are charged with driving recklessly or without due care or any related vehicular offense, including: 

  • Operating a motor vehicle while impaired 

  • Operating a motor vehicle dangerously 

  • Failure to stop at the scene of an accident 

Additionally, your permission to drive on the KINTO service will be suspended if we are unable to collect payment for any reason. 


Data Policies. 

Termination by User. You may terminate this Agreement at any time, for any reason or for no reason, by notifying us via email at support@kinto-us.com that you are terminating your Services account. In such notice, you may also request that we delete from our servers all of the Credentials Information. Such requests will be honored within a reasonable time period after they have been received provided that you give us all reasonably necessary information and cooperation. Data (except Credential Information) collected prior to the effectiveness of the termination will continue to be stored in our backup systems and may be used by us indefinitely. 


Indemnification and Hold Harmless. 

You agree to indemnify and hold us and our parent and affiliates and their respective directors, officers, employees, agents, successors and assigns, harmless from all losses, liabilities, and expenses whatsoever (including without limitation reasonable attorneys’ fees) incurred by us arising out of or relating to the vehicle or your use of the vehicle during your reservation, including claims of or liabilities to third parties. 


Limitation of Liability. 



Personal Property. 

We are not responsible for any loss or damage to any personal property in or around any vehicle or the premises where KINTO operates. 


Disclaimer of Warranties. 



Choice of Law. 

To the extent permitted by applicable state law, these Terms shall be governed by and construed under the laws of the State of California without reference to its conflicts of laws provisions. 



You and us agree that any dispute arising out of or related to the Services or these Terms (including without limitation any dispute regarding arbitrability) will be resolved exclusively through final and binding arbitration (an “Arbitration”) and not in court, provided that either party may assert claims in small claims court in Los Angeles County California, provided that all of such party’s claims in the aggregate qualify to be heard in such small claims court. The Federal Arbitration Act governs this Agreement. 




Any Arbitration will be resolved before one neutral arbitrator working for ADR Services, Inc. (“ADR”), and any Arbitration will be held in Los Angeles County, California. To begin an Arbitration proceeding, you must do so in accordance with ADR’s arbitration rules then in effect, which will govern all aspects of the Arbitration, including payment of fees. 


Notwithstanding anything herein to the contrary, the prevailing party, as determined by the arbitrator, shall be entitled to recover his, her, or its reasonable attorneys’ fees and costs and expenses incurred in connection with the Arbitration. 



Costs of Collection. 

If you do not timely make any payment owed to us, you agree to pay for our reasonable costs incurred in seeking to collect such payments, including, without limitation, court costs and reasonable attorneys’ fees. 



We may amend these Terms at any time. We will give notice of any such amendment, and you will have an opportunity to cease using the Services if you do not agree to the amended Terms. Your continued use of the Services constitutes your acceptance of these Terms. The prevailing version of these Terms will be found at kinto-us.com/terms. 


No Waiver. 

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision in that or any other instance. 



If any single part of these Terms is found to be invalid, illegal, or unenforceable, it shall not affect the validity of the rest of the Terms. 





  1. Scope and Application

  2. The Information We Collect

  3. Disclosure of Driver Information to Third Parties

  4. Third Party Credentials

  5. Location-Based Services Consent

  6. No Sale of Data

  7. Disclosure Required by Law

  8. Confidentiality and Security

  9. Children’s Privacy

  10. Visitors to our Website Outside the United States

  11. California Privacy Rights

  12. Changes to our Online Privacy Statement

  13. Contact Us


We collect information about you when you use our vehicles, mobile applications, websites, and other online products and services (collectively, the “Services”) and through other interactions and communications you have with us.


This Online Privacy Policy describes what information we collect about you during visits to the Website, why we collect it, how we use it, and under what circumstances we may share it with third parties.



This Driver Privacy Statement (“Statement”) applies to drivers, couriers, partner transportation companies, and any other persons that use KINTO Share’s vehicles or platform under license (collectively “Drivers,” or individually “you”).



a.  From your application and during the use of the services


We may collect personal data from you during the course of your application for, and use of, the KINTO Services, including but not limited to location, video, and audio data. Your personal data and information may be stored, processed, and/or accessed by us, as well as our service providers, for business purposes, including, without limitation, for service development and improvement, analytics, industry and market research, marketing, lead generation, dispute resolution, and such other purposes consistent with our and our affiliates’ legitimate business needs. By submitting information to us during the application process and/or by using the Services, you consent to such collection and use of personal data. If you wish to opt out of this consent, please contact KINTO at to discontinue your membership. You may not disable or tamper with any data collection systems or devices, either in the vehicle or in software.


b.  From third party services providers

To provide our services, we collect information from third party service providers, such as background check providers, technology providers, data analytics providers, marketing providers, operating systems and platforms, and payment processors, and social networks.


c.  Technologies We Use To Collect Your Information


We may use various methods and technologies to store or collect Usage Information ("Tracking Technologies"). Whenever you visit our website or mobile application, these Tracking Technologies may set, change, alter or modify settings or configurations on your personal computer, laptop, tablet, mobile phone or other device (each, a "Device") used to access our Website. Some of the Tracking Technologies used on the Website, include, without limitation, the following (and subsequent technology and methods later developed):


i.  Cookies. A cookie is a file placed on a Device to uniquely identify your browser or to store information on your Device. Our Website may use HTTP cookies, HTML5 cookies, Flash cookies and other types of cookie technology to store information on local storage. The use of cookies is an industry standard and you will find them used by most websites. Most browsers are initially set up to accept cookies. If you'd prefer, you can set your browser to refuse cookies or to alert you when cookies are being sent. However, if you do so, some parts of the Website may not work properly for you.

We also use cookies to trigger certain online customer service surveys, which could be hosted on a site other than this Website. These surveys are optional and do not require you to provide personal information. We use the information obtained from these online surveys to improve our Website for a better user experience and to improve our products or services or the quality of our service to our customers.


ii.  Device Data. We collect the following information about your Device used to access the Website: device platform, device version, device IP address and other device characteristics including your choice of settings such as Wi-Fi, Bluetooth, Global Positioning System (“GPS”). We use the data we collect about your Device to help authenticate you when you login, to help ensure you are able to use the Website as intended, to perform analysis on web traffic on an aggregated basis and or to route traffic more efficiently.


iii.  Mobile Device and Network Access. If you use our mobile application, some of our application features require us to access your Mobile Device or Mobile Device Network. For example, to add a reminder to the native calendar on your Mobile Device, we must access that calendar to add the reminder. Also to use the QR code scanner feature of the Application, we must access your camera to activate the scanner. The same is true if you authorize fingerprint authentication or facial recognition for authentication; however, any information related to fingerprint authentication or facial recognition will be stored only on your Mobile Device. We will not collect or store this information.


d.  Log Files. As is true of most websites, we gather certain information automatically and store it in log files. This information includes IP addresses, browser type, (ISP, referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, to administer the website and mobile application, to track users' movements around the website and mobile application and to improve our website and mobile application’s usability.


e.  Do Not Track. Some internet browsers offer a "do not track" feature. When, enabled, your browser sends a signal to the sites you visit directing the sites not to track your activity. There is no common understanding of how to respond to these signals. Therefore, currently our Websites do not respond to "do not track" signals. If you do not wish to be tracked, disabling or deleting cookies may limit some forms of tracking. Disabling or deleting cookies may affect your user experience on our Websites including preventing the usage of certain features or functions.


As described elsewhere in this Online Privacy Policy, we and our service providers may track your activity while on our Websites. We may also track the website or application you were on before entering our Websites and the website or application you land on after you leave one of our Websites.




Subject to all applicable laws, we may provide to a third party any information (including your personal data and any data of ours) about you provided in connection with your application for or use of the Services if: (a) there is a complaint, dispute or conflict, including an accident, relating to a Driver; (b) it is necessary to enforce the terms of any agreement between you and us; (c) it is required, in our sole discretion, by applicable law, regulation, ordinance, license, or operating agreement; (d) it is necessary, in our sole discretion, to protect the safety, rights, property, or security of us, the Services, or any third party; to detect, prevent or otherwise address fraud, security or technical issues; and/or to prevent or stop activity which we, in our sole discretion, consider to be, or to pose a risk of being, illegal, unethical, or legally actionable.

Business Transactions. Subject to applicable law, we reserve the right to transfer some or all personal information in our possession to a successor organization in the event of a merger, acquisition, bankruptcy or other sale or transfer of all or a portion of our assets. If any such transaction occurs, the purchaser will be entitled to use and disclose the personal information collected by us in the same manner that we are able to, and the purchaser will assume the rights and obligations regarding personal information as described in this Privacy Statement.

We may also disclose your personal information for other purposes, including:

(i) Legal Compliance. To law enforcement or government authorities in order to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or as otherwise pursuant to legal process.

(ii) Protection of Rights and Interests. We may also use and disclose personal data to establish or exercise our legal rights, to enforce our Terms of Use, this Online Privacy Policy, or agreements with you or third parties, to assert and defend against legal claims, or if we believe such disclosure is necessary to investigate, prevent, or take other action regarding actual or suspected illegal or fraudulent activities or potential threats to the physical safety or well-being of any person.


In order for us to provide the Services (outlined in our Terms of Service) to you, we may ask that you (i) provide us with log-in credentials to one or more sharing economy services (each a “Provider”) accounts so that we can access and use your Provider account information as described in this Policy. In order for us to provide the Services (outlined in our Terms of Service) to you, you may choose to voluntarily provide us with log-in credentials to one or more sharing economy services (each a “Provider”) accounts. If you provide us with log-in credentials to access any of your Provider accounts, you agree that we can use such log-in credentials to access your Provider account and to use your Provider account information as described in this Policy. Such credentials will be encrypted and stored in secure servers, but may be subject to unauthorized access and use despite our use of reasonable security measures as no security measures are 100% effective.

To provide you with the Services, we will use the login credentials you provide us to review the information available through your Provider accounts relating to activities and transactions with that Provider. By way of example only, this information may include the number of miles driven over a given time, the amount of payments received from the Provider per task, or the number of times you worked with that Provider over a given period. We may use this information to come up with meaningful analysis of this data, such as the average amount of money earned per trip for the Provider or which times engaging for the Provider gives you the most payment, all in order to provide Services as outlined in our Terms of Service, to generally improve upon KINTO’s services, or, solely on an aggregate basis with other users’ data, for sale or license to third parties of data analytics relating to activities with respect to users of Provider accounts. Upon any termination of the Services, your data will be deleted or retained as described in Section “Data Policies” in the Terms of Service.


You hereby expressly consent to our use of location-based services (including without limitation GPS systems) and expressly waive and release us from any and all liability, claims, causes of action or damages arising from your use of the KINTO Services, or in any way relating to the use of the precise location and other location-based services. You understand and agree that we may use location-based services, to the extent permitted by applicable law, to track, locate, or disable your vehicle.




We do not sell your personally identifiable information.




We will share data we collect from or about you as required by law, such as to comply with a subpoena, or similar legal process when we believe in good faith that disclosure is necessary or proper.




We maintain physical, electronic and procedural safeguards designed to protect your personal information.



Our websites and mobile device applications are not directed to children under the age of sixteen (16) nor do we market our products or services to such children. We do not knowingly collect any data from children under the age of 16.




Our Website is operated in the United States and intended for users located in the United States only. If you are visiting the Website from a location outside of the U.S., please be aware that the information we collect, including Personal Information, will be transferred to, and processed, stored and used in the United States. All information you receive from the Site will be created, and all information you provide will be maintained on servers and systems located within the United States. The data protection laws in the United States may differ from those of the country in which you are located, and your information may be subject to access requests from governmental authorities, courts, or law enforcement in the United States according to laws of the United States. By using the Website or providing us with any information, you consent to the transfer to, and processing, use, sharing and storage of such information in the United States and in other countries, as may be set forth in this Online Privacy Policy.




This section applies to any California residents about whom we have collected personal information from any source, including through your use of our Website(s), by buying our products or services, or by communicating with us electronically, in paper correspondence or in person.

For purposes of this section, “personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California consumer/resident or household. Personal information does not include publicly available information or information that has been de-identified.


a.  The Information We Collect.

We may collect the following categories of personal information about you:

i.   Identifiers, such as real name and alias; postal address; unique personal identifier; online identifiers; email address; telephone number; password; social security number; driver’s license number and expiration date; driver’s license image; date of birth; state or other government-issued identification card number; or other similar identifiers

ii.  Commercial information, such services purchased, obtained or considered; account balances, payment history, or account activity, credit and debit card number, and other information relating to your reservation

iii.  Background check and identity information

iv.  Information relating to internet activity or other electronic network activity, including operating system, date/time stamp, device platform, device version, and other device characteristics including your choice of settings such as Wi-Fi, Bluetooth, and GPS

v.   Audio, electronic, or visual information, such as audio recordings of calls to or from our customer service center

vi.  Professional or employment-related information, such as your TNC (Transportation Network Company) profile screenshot

vii. Geolocation data related to your use of the services


b.  Sources of Collected Information.


We may collect personal information from the following categories of sources:

1.  Our customers and non-customers, including through websites and mobile applications operated by KINTO Share;

2. Third Party Service providers, such as background check providers, technology providers, data analytics providers, marketing providers, operating systems and platforms, and payment processors, and social networks.


c.  How we use Your Information


We may collect or use personal information from you for the following business purposes:

1.  Analytics, categorization, and decision-making

2.  Assessing third party vendors / service providers

3.  Audit, compliance, policy, procedures, or regulation

4.  Billing, payment, and fulfillment

5.  Credit risk modeling

6.  Customer applications and credit approvals

7.  Customer claims, fraud investigation and prevention, accident claims, including insurance claims

8.  Customer communications

9.  Customer modeling

10. Customer relationship management

11. General business administration

12. Marketing our products and services

13. Marketing the products and services of others, both affiliates and non-affiliates

14. Financial reporting and accounting

15. Website optimization and maintenance

16. Link your Online Account Services to your online account with an affiliate or non-affiliated company with which we have a business relationship

17. Systems and data security


d.  Who We Share Information With.


We do not sell personal information or otherwise provide personal information to third parties for monetary or other valuable consideration. However, we disclose the categories of personal information listed in subsection a. above for business purposes. Accordingly, we may share your personal information with the following categories of third parties:


1.  background check providers,

2.  technology providers,

3.  data analytics providers,

4.  marketing providers,

5.  operating systems and platforms,

6.  payment processors, and

7.  social networks  

To give you more information about how your personal information may be shared with the third parties identified above, please see the table below, which provides more detail on the categories of personal information that may be shared with the various categories of third parties:

1.  Identifiers, such as real name and alias; postal address; unique personal identifier; online identifiers; email address; telephone number; password; social security number; driver’s license number and expiration date; driver’s license image; date of birth; state or other government-issued identification card number; or other similar identifiers

a.  Receiving third parties: background check providers, technology providers, data analytics providers, marketing providers, operating systems and platforms

2.  Commercial information, such as services purchased, obtained or considered; account balances, payment history, or account activity, credit and debit card number

a.  Receiving third parties: technology providers, data analytics providers, marketing providers, operating systems and platforms, and payment processors

3. Information relating to internet activity or other electronic network activity, including operating system, date/time stamp, device platform, device version, and other device characteristics including your choice of settings such as Wi-Fi, Bluetooth, and GPS

a.  Receiving third parties: technology providers, data analytics providers, marketing providers, operating systems and platforms

4.  Audio, electronic, or visual information, such as audio recordings of calls to or from our customer service center

a. Receiving third parties: technology providers

5.  Professional or employment-related information, such as your TNC profile screenshot

a. Receiving third parties: technology providers, operating systems and platforms

6.  Geolocation and Telematics

a. Receiving third parties: technology providers, operating systems and platforms

e.  ​Your Privacy Rights

You have the following rights under the CCPA:

1.  Right to Know. You have the right to request what personal information we collect, use, disclose, and/or sell.

2.  Right to Delete. You have the right to request the deletion of your personal information that is collected or maintained by us.

3.  Right to Opt-Out of Sale. If a business sells personal information, you have the right to opt-out of the sale of your personal information. We do not sell your personal information for monetary or other valuable consideration.

4.  Right to Non-Discrimination. You have the right not to receive discriminatory treatment by us for the exercise of the privacy rights described above.


The rights listed above are subject to our being able to reasonably verify your identity and authority to make these requests. In order to verify your identity when you submit a request, we will ask you to provide three (3) pieces of personal information to confirm in our records (e.g. name, email, phone).

If you are a California resident and wish to exercise these rights, please contact us in one of the following ways:

Interactive webform: CCPA Data Privacy Request 

Toll-free phone number:   (855) KINTO-20  [855-546-8620]

You may also authorize someone to exercise the above rights on your behalf. In order to do so, we require written authorization, for example, through a valid Power of Attorney or equivalent document. Once we have a copy of the valid written authorization, your designated representative/agent will be able to exercise these rights with respect to the account(s) listed on such authorization for the life of the account plus 90 days, unless there is a specified term or expiration date on the authorization form.


12. Changes to Our Online Privacy Policy.


As permitted by law, we may change this Privacy Statement by posting a revised version of the policy to the Website. If the changes are material, we will provide notice of the changes on the Website prior to the changes becoming effective. We encourage you to periodically review the Website for information on our privacy practices related to the Website.


13. Contact us.

If you have questions or complaints regarding our Online Privacy Policy or practices, please contact at info@kinto-us.com.