FAQs

KINTO accepts payments via credit card or debit card. Prepaid cards are not accepted.  

Getting into an accident while driving a car you have rented can be stressful, and you may be full of questions. We are here to equip you with all the information you need just in case an accident occurs while you are in a KINTO car. Please follow this procedure: 

1. Make sure you are okay and in a safe place.

2. If there are injuries, call 911.

3. If there are any issues at the time of the accident, such as the other party having no insurance, there is severe damage, intoxicated parties, or it was a hit and run, call the police, and request a police report.

4. Text us at (629) 205-4686 to let us know you have been in an accident, and we will call you back on your cell phone. Our customer service agents are available 24/7.

5. Take pictures of the other party’s driver’s license, vehicle license plate, insurance card, registration, and vehicle damage.

6. Take photos of the damage to your vehicle.

7. Get the other party’s phone number, email address, and mailing address.

8. The other party will need your car insurance and registration. These will be in the glove box of your KINTO car.

9. If the car is drivable, drive it directly back to the lot you picked it up from. If the vehicle is not drivable, text us at (629) 205-4686, and we will help you get roadside assistance.

10. If you were driving for Uber or a delivery service when the accident occurred, contact them to begin their claim process.

Next Steps

Upon returning the vehicle to our custody, your credit/debit card on file will be charged $1,000 for the deductible/damages fee, and we will suspend your account while we investigate the accident. You cannot rent another KINTO car until we clear you from any wrongdoing. We ask for your patience, as timeframes vary depending on the other party’s insurance carrier(s) involved and your follow-up required. Once completed, KINTO will inform you of your financial responsibility; if it equals less than $1,000, we will appropriately credit your account.

If you were driving for Uber or a delivery service when the accident occurred, follow our KINTO Accident Procedures and contact Uber or the delivery service to begin their claim process. 

Once you report the damages and/or an accident to KINTO, we begin an investigation and file the appropriate claims with the insurance carriers involved. There is no specific timeframe for how long an investigation will take. The timeframe depends on the steps KINTO must take, claim process time, repairs or auction processes, customers’ response time, police report and involvement if applicable, involved parties’ insurer response time, and subrogation process if appropriate.

• If the damages are not severe, KINTO will send the vehicle to a collision repair facility for a repair estimate. If an insurer has accepted liability for the damages, we will work with that insurer to resolve the damages and claim. If another insurer has not accepted liability for the damages, we will move forward with repairs to the vehicle. Once repairs are complete and we have resolved the damages, but there is an insurer who has now accepted liability for those damages, we will send a subrogation package to that insurer requesting payment for those damages. Once KINTO receives compensation for damages, KINTO may refund the damage fee applied to your account.
• If the damage to the KINTO vehicle is severe, we will send the car to a salvage auction facility. If another carrier has accepted liability, we will work with that insurer to reach an agreed-upon settlement for that vehicle. Once we complete the claim process and KINTO has received payment for the car, we may refund the damage fee to your account.
• If the customer is found liable for damages, the damage fee will not be credited, and will be required to pay the $1,000 damage fee.

Once you are involved in an accident or damage claim, we will suspend your KINTO account, and you will be unable to rent a KINTO vehicle. Once the investigation is complete and the claim is closed, KINTO will review your reinstatement.

Reinstatement of your account is at KINTO’s sole discretion, and we will not reinstate your account if you fail to pay the amount due on your account, including the damage fee, you fail to cooperate with the investigation and/or violate the following restrictions:

• Smoking in KINTO vehicles
• Traveling with pets in the vehicle, except for service animals in locked pet carriers
• Driving by anyone who is not a valid KINTO customer in good standing.
• Driving for purposes other than personal transportation or on-demand work with approved rideshare, ride-hail, or delivery companies.
• Renting a KINTO car for any illegal purpose or in any unlawful manner
• Towing, pushing, or propelling any trailer or any other vehicle.
• Driving under the influence of any intoxicating substance
• Racing, testing, or competing in a KINTO vehicle.
• Driving in a careless, reckless, or negligent manner
• Obtaining the vehicle by fraud or misrepresentation
• Driving on unpaved roads
• Loading the vehicle beyond its rated capacity or with more passengers than the vehicle has seat belts.
• Driving outside of the United States

Only the individual who rents the vehicle from KINTO may drive the vehicle during the reservation.  

If an unauthorized driver drives a KINTO vehicle the individual who rented the car will be required to pay a $250 fee plus suspension from our KINTO service.

Depending on availability, you may reserve your vehicle the same day you select one or book your rental one week in advance. If you are unable to locate a vehicle, we recommend expanding your location and book your car one week in advance. 

Sometimes you would like to sit in the vehicle while charging it in public; ideally, using the air conditioning and the radio will add comfort.

You can do both when you turn the power switch on while charging. The vehicle has a My Room mode setting that will automatically display on the multi-informational display.

Select yes to use the A/C or the radio while charging. When DC charging is complete, My Room will automatically turn off. In addition, the multi-information display will also show how much power is charging vs discharging. A is power discharging, and B is power charging. The arrow on the screen changes depending on the power supply and electricity consumption.

Please note if you are discharging more than charging, the amount of time to charge the vehicle will increase. Also, you may hear a sound from the radio, don’t be alarmed, as that can occur due to radio waves.

Address: 600 W Valley Blvd, Alhambra, CA 91803

Hours: 

Monday: 24/7

Tuesday: 24/7

Wednesday: 24/7

Thursday: 24/7

Friday: 24/7

Saturday: 24/7

Sunday: 24/7

Entrance Instructions:  Enter the back parking lot from S. 6th Street. See the photo below for reference. 

Vehicle Location Information:

Your reserved KINTO car will be in the row along the back of the Just Tires building; photos are below. To locate the vehicle assigned to your reservation, reference the license plate information in your KINTO app.

Please do not leave your personal vehicle in a parking spot, as the location owners will have your car towed at it may be towed at the vehicle owner’s expense.

Google Maps:

If you have any issues, please contact support at: support@kinto-us.com or text us at (629) 20-KINTO. 

Location Name: Wondries Family Collision Center – Marengo Ave

Address: 328 S. Marengo Avenue, Alhambra, CA 91803

Hours of Operation

Monday: Open 24 hours a day

Tuesday: Open 24 hours a day

Wednesday: Open 24 hours a day

Thursday: Open 24 hours a day

Friday: Open 24 hours a day

Saturday: Open 24 hours a day

Sunday: Open 24 hours a day

Entrance Instructions: Enter lot from Marengo Avenue, see photo below for reference.

Reserved Vehicle Location:

Your reserved KINTO car will be in the parking lot; see blue boxes in photo below. To locate the vehicle assigned to your reservation, reference the license plate information in your KINTO app.

Do not leave your personal vehicle at the location, as it will be towed at the vehicle owner’s expense.

Google Map:

 If you have any issues, please contact support at: support@kinto-us.com or text us at (629) 20-KINTO.

Location Name: Wondries Storage – Westminster Ave

Address: 1101 Westminster Ave, Alhambra, CA 91803

Hours of Operation:

Monday:8am-4pm 

Tuesday: 8am-4pm

Wednesday: 8am-4pm

Thursday: 8am-4pm

Friday: 8am-4pm

Saturday: CLOSED

Sunday: CLOSED

Entrance Instructions: Enter lot from Westminster Avenue, see photo below for reference.

Reserved Vehicle Location:

Your reserved KINTO car will be in the parking lot; see red box in photo below. To locate the vehicle assigned to your reservation, reference the license plate information in your KINTO app.

Do not leave your personal vehicle at the location, as it will be towed at the vehicle owner’s expense.

Google Map:

 If you have any issues, please contact support at: support@kinto-us.com or text us at (629) 20-KINTO.

Wondries Toyota

Address: 1439 W Main St, Alhambra, CA 91801

Hours of Operation:

Monday: 10am-7pm

Tuesday: 10am-7pm

Wednesday: 10am-7pm

Thursday: 10am-7pm

Friday: 10am-7pm

Saturday: 10am-7pm

Sunday: 10am-7pm

Entrance Instructions:

Reserved Vehicle Location:

Your reserved KINTO car will be parked in the lot in the same area; see red box in photo below. To locate the vehicle assigned to your reservation, reference the license plate information in your KINTO app.

Do not leave your personal vehicle at the location, as it will be towed at the vehicle owner’s expense.

Google Map:

 If you have any issues, please contact support at: support@kinto-us.com or text us at (629) 20-KINTO.

Address: 703 E Main St, Allen, TX 75002

Hours of Operation:

Monday: Open 24 hours a day

Tuesday: Open 24 hours a day

Wednesday: Open 24 hours a day

Thursday: Open 24 hours a day

Friday: Open 24 hours a day

Saturday: Open 24 hours a day

Sunday: Open 24 hours a day

Entrance Instructions: You will be able to pull in directly to where the KINTO cars are when you enter through the main parking lot. 

Reserved Vehicle Location: Your reserved KINTO car will be parked in the same row as the rest of the KINTO cars. To locate the vehicle assigned to your reservation, reference the license plate information in your KINTO app.

Do not leave your personal vehicle at the location, as it will be towed at the vehicle owner’s expense.

Google Maps:

If you have any issues, please contact support at: support@kinto-us.com or text us at (629) 20-KINTO.

Address: 1208 W McDermott Dr, Allen, TX 75013-6304

Hours of Operation:

Monday: Open 24 hours a day

Tuesday: Open 24 hours a day

Wednesday: Open 24 hours a day

Thursday: Open 24 hours a day

Friday: Open 24 hours a day

Saturday: Open 24 hours a day

Sunday: Open 24 hours a day

Entrance Instructions: You will be able to pull in directly to where the KINTO cars are when you enter through the main parking lot. 

Reserved Vehicle Location: Your reserved KINTO car will be parked in the same row; photos are below. To locate the vehicle assigned to your reservation, reference the license plate information in your KINTO app.

Do not leave your personal vehicle at the location, as it will be towed at the vehicle owner’s expense.

Google Maps:

If you have any issues, please contact support at: support@kinto-us.com or text us at (629) 20-KINTO.

If you application approval is taking longer than 10 business days, some common issues we’ve seen that can delay the application process are:

• Applicants have lived in a county that does not have an automated background check process.
• Applicants have lived in more than one county over the past few years.
• Applicants’ Uber application is pending and/or not approved
• Applicants have omitted the documentation requested at the confirmation stage of the KINTO registration process.
• Applicants have not yet confirmed their email address or mobile phone number.
• Your selfie check photo was not clear, or driver’s license was not in photo

Action Items

Check your email inbox associated with your KINTO account to confirm what issues must be resolved to complete the application process. If you are driving for Uber, check the status of your Uber application directly with their customer support. 

Your application fee is used to pay for the cost of the background check, so unfortunately there are no refunds for the application fees.

If you have reviewed the eligibility requirements and you do not feel that you would not pass the background check, we recommend that you do not proceed with your application, submit payment, or authorize a background check.

All KINTO customers must be approved prior to reserving a vehicle. Application approvals typically take 1-3 days but can take up to 3-5 days. To begin the application process, download the KINTO app and complete the application information requested which includes your contact information, social security number, driver’s license information, selfie photo with your driver’s license, and Uber account information (if utilizing the vehicle for Uber). We will not disclose your personal information to third parties without your consent, except in a few circumstances listed in the KINTO Privacy Policy.

You will be asked to authorize a background check and pay a non-refundable $25 application fee that goes to the cost of that check.  Once you are approved, we will grant you access to our fleet of vehicles, and you will receive $25 in driving credits in your KINTO wallet. 

Below is a list of approved delivery services when utilizing a KINTO vehicle:  

Postmates

Doordash

Instacart

Deliv

Amazon Flex

Caviar

Seamless

Amazon Fresh

Uber Eats

If you are interested in driving for a service that is not listed here, please reach out to us via email at support@kinto-us.com or via text at (629) 20-KINTO prior to making your reservation.

Uber is the only approved rideshare service that can be utilized when renting a car from KINTO. With Uber you will have a seamless experience once you connect your Uber driver profile to the KINTO app. You will not need to upload vehicle information, as it will update at each new reservation. 

If you are interested in driving for Lyft, KINTO cars do not support the registration process and our insurance cards cannot be customized to each customer. Unfortunately, you will be unable to drive for Lyft while in a KINTO car. 

Address: 1661 Wet N Wild Way, Arlington, TX 76011

Hours of Operation:

Monday: 8am-6pm

Tuesday: 8am-6pm

Wednesday: 8am-6pm

Thursday: 8am-6pm

Friday: 8am-6pm

Saturday: 8am-4pm

Sunday: CLOSED

Entrance Instructions: Enter the dealership parking lot off of Wet N Wild Way

Reserved Vehicle Location: Your reserved KINTO car will be in the same row; reference the red rectangle in the photos below to see where the vehicles are parked. To locate the vehicle assigned to your reservation, reference the license plate information in your KINTO app.

Do not leave your personal vehicle at the location, as it will be towed at the vehicle owner’s expense.

Google Maps: 

If you have any issues, please contact support at: support@kinto-us.com or text us at (629) 20-KINTO.